Pharmacovigilance & Adverse-Event Reporting
Patient safety is a core obligation. This page explains how to report an adverse event or a product-quality complaint for any product distributed by Al Sumo Scientific Bureau.
How to report
To report an adverse event or product-quality complaint, please contact our pharmacovigilance team using the contact pathway below. Reports are acknowledged, documented, and escalated to the responsible marketing authorization holder and, where required, to the Iraqi regulatory authorities.
Pharmacovigilance contact
Email our pharmacovigilance team directly at Pharmacovigilance@alsumo.com.iq, use the contact form and select “Pharmacovigilance / Adverse Event”, or call +964 771 779 1999.
What to include
- Product name, batch/lot number, and expiry date (from the packaging)
- Description of the event or quality issue
- Date of occurrence and how the product was used
- Reporter contact details (for follow-up)
- Patient details only as age/sex — do not send identifying information in the first message
Scope of our role
Exact pharmacovigilance responsibilities depend on the applicable product, agreement, MAH structure, contractual responsibilities, and Iraqi regulatory requirements. Al Sumo coordinates local safety contacts, adverse-event intake, safety-information escalation, periodic reporting support, and product-quality complaint routing with each partner.
Medical emergencies
This page is not for medical emergencies. If you or a patient require urgent medical attention, contact a physician or emergency services immediately.
Product-quality complaints
Damaged packaging, suspected counterfeit, storage deviations, or appearance issues — report through the same pathway; our quality team routes complaints for batch investigation.
For healthcare professionals
HCPs may request product information or safety data through the Medical Information pathway. Professional-only materials are provided after professional confirmation.